Terms of Sale
(Includes Shipping information and Return/Exchange Policy)
U.S. Shipping Prices and Timelines
STANDARD 7-10 DAY SHIPPING
Initiated by FedEx, delivered by USPS
||Alaska & Hawaii
|Orders up to $20.00
|Orders $20.01 to $50.00
|Orders $50.01 to $99.99
|Orders $100.00 and above
We ship to PO Boxes, Military/APF/AFO using Standard Shipping only.
Estimated delivery times are based on order processing and packing times (typically 24 TO 48 hours) plus shipment time required by the carrier.
Shipping dates are calculated as business days, excluding weekends and holidays.
All orders ship from Texas.
International Shipping Powered by:
We have partnered with FedEx Cross Border to service our international customers.
Once you have created your shopping Cart, choose the "INTERNATIONAL SHIPPING" button. You will be automatically transferred to FedEx Cross Border's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, FedEx Cross Border will charge your credit card for the entire purchase. We will ship the goods to a FedEx Cross Border Distribution Facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
We stand behind the quality of our products and we hope that you are happy with your order. If you are not satisfied, you may return or exchange your merchandise within 30 days of purchase as long as the original purchase was made on www.spencofootwear.com. Product must be in unused condition. Original shipping charges are not refundable. Final clearance/close-out items are not eligible for return.
We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.
• Place a new order online.
• Then follow our return instructions below to send back the original unused item for a refund.
Please note: We do not process returns or exchanges for purchases made through other retailers.
Please send the product to the address below. If possible, include a copy of the packing slip found in the box, reason for return and any additional comments. Return shipping charges are not refundable. Please allow 2-3 weeks for processing.
Attn: Customer Service/Returns
6301 Imperial Drive
Waco, TX 76712
Nothing in this return policy conflicts with Spenco’s one year unconditional guarantee covering certain products. Such guarantee appears on those covered products’ packaging.