Frequently Asked Questions
Q: Is there a guarantee on the footwear?
A: You have 30 days to return new/unused footwear. Close-out items are not eligible for return. If you have any questions about products, please contact our Customer Service Department.
Q: How long does it take to process a return?
A: Two to four weeks
Q: What product do you recommend for plantar fasciitis?
A: All of our footwear products offer arch support, metatarsal support and deep heel cupping. The combination of these features can aid in recovery of plantar fasciitis.
Q: Do our products come in different widths?
A: The Yumi and Kholo Sandals are available in wide widths.
Q: What does M and W stand for?
A: Men and Women
Q: What are the care instructions?
A: Hand wash and air dry; for the suede and leather footwear use appropriate cleaner
Q: What size do I buy if I am a half size?
A: We recommend you go up to the next whole size if purchasing a sandal. When purchasing the Siesta Slide, you should size down.